What We Do

Our Core Services

We specialise in the repair and maintenance of commercial kitchen equipment — covering the most common and critical appliances used in professional catering environments.

Commercial Oven Repair

Diagnostics and repair for deck ovens, combination ovens, convection units, and ranges. Covering ignition faults, thermostat issues, burner problems, and more.

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Refrigeration Repair

Service and repair of commercial refrigerators, freezers, walk-in cold rooms, and display units. Compressor issues, temperature faults, door seal replacement, and gas re-charging.

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Dishwasher Repair

Fault-finding and repair for commercial dishwashers and glasswashers, including wash arm blockages, pump failures, temperature faults, and chemical dosing system issues.

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Preventive Maintenance

Structured maintenance schedules for commercial kitchens. Planned inspections, cleaning, component checks, and calibration — helping avoid unexpected breakdowns during service.

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Who We Are

Practical Experience, Not Just Promises

Lunqentro was founded by engineers who had spent years working inside busy professional kitchens — understanding first-hand what downtime actually costs an operation. Our approach is built around practical diagnosis, honest communication, and repairs that last.

We work with restaurants, hotels, care homes, schools, contract caterers, and independent businesses throughout the UK. Whether it is a single repair visit or an ongoing maintenance arrangement, we work around your kitchen's schedule wherever possible.

Transparent assessment before any work begins
Sourcing original-specification replacement parts where possible
Technicians with multi-manufacturer training and experience
Service documentation provided after every visit
Advice on extending equipment lifespan at no additional charge

About Lunqentro

18+

Years in the Industry

40+

Equipment Brands Covered

2300+

Service Calls Completed

94%

First-Visit Resolution Rate

Quick Diagnostic

Not Sure What the Problem Is?

Use our short diagnostic guide to help identify the type of issue you may be experiencing and get a recommendation on the next steps. It takes less than a minute to complete.

Please note: This tool provides general guidance only and is not a substitute for a professional on-site assessment. Contact us directly if equipment poses a safety risk.

Equipment Problem Guide

Answer three quick questions and we will suggest the most appropriate course of action.

Kitchen Equipment Knowledge Check

Five questions about commercial kitchen equipment care. See how much you already know — and pick up a few useful insights along the way.

Test Your Knowledge

How Much Do You Know About Kitchen Equipment?

Many kitchen equipment problems are preventable with basic awareness. This short quiz covers some of the most common maintenance questions — from temperature calibration to refrigeration care.

Each question includes an explanation so you come away with practical knowledge, not just a score.

Read Our Guides

Planning Tool

Equipment Lifespan Estimator

Adjust the parameters below to see a rough estimate of how long your equipment might last under your specific conditions. This is for planning guidance only.

Estimated Lifespan

12

years

This is an estimate based on typical operating conditions. Actual lifespan varies by manufacturer, model, and specific usage patterns.

Arrange a Maintenance Visit

How It Works

Our Repair Process

We follow a structured approach to every service visit. This helps ensure that any issue is properly understood before work begins — and that repairs are done correctly the first time.

1

Initial Inspection

On arrival, the technician reviews the equipment, speaks with your team, and identifies any observable symptoms. No assumptions are made before a proper look at the unit.

2

Fault Diagnostics

Using appropriate test equipment and technical knowledge, we trace the fault to its root cause. For complex issues, we explain our findings in plain terms before proceeding.

3

Parts Assessment

We advise on what needs replacing, identify whether parts are available, and provide a clear cost estimate before beginning any repair work. No surprises.

4

Repair

Repairs are completed using the correct tools and appropriate replacement components. We work tidily and leave the equipment area in the same condition as we found it.

5

Testing & Safety Check

Before leaving, equipment is tested thoroughly and a safety check is carried out, particularly for gas-connected appliances. We confirm the unit is operating within expected parameters.

6

Service Documentation

A service report is provided detailing what was found, what was done, and any recommendations for future maintenance. This is useful for compliance records and planned budgeting.

Coverage

Service Area

Based in Sevenoaks, Kent, we cover a broad area across the South East and can arrange visits throughout the UK by prior arrangement.

Primary Coverage

Sevenoaks and surrounding villages
Maidstone and Medway
Tonbridge and Tunbridge Wells
Dartford and Gravesend
South-East London
Crawley and East Sussex border

Outside our primary area? We may still be able to assist, particularly for larger maintenance contracts. Please contact us to discuss.

Enquire About Your Area

What Our Clients Say

Customer Feedback

Feedback from businesses we have worked with. We do not cherry-pick quotes — these represent the kind of work we aim to deliver consistently.

"Our combination oven went down on a Thursday — the busiest part of our week. Lunqentro had a technician out the following morning, diagnosed the issue promptly, and had us back running by early afternoon. The work was clean, the explanation was clear, and the paperwork arrived by email the same day. Very professional outfit."

James Harrington Head Chef & Owner – The Copper Pot, Sevenoaks

"We manage catering for a care home group and have used Lunqentro for our scheduled maintenance across three sites for the past two years. The preventive maintenance contract we arranged with them has genuinely reduced our reactive call-outs. The technicians are thorough and know what they are doing — we have had no significant unplanned breakdowns since we started with them."

Diane Pollard Catering Services Manager – Wellbrook Care Group

"Our walk-in freezer was struggling to hold temperature during a warm spell and we needed someone quickly. Lunqentro were helpful on the phone from the start — they asked sensible questions before arriving so they came prepared with the likely parts. The engineer was knowledgeable and talked us through exactly what had failed and why. Reasonable pricing, no nonsense."

Sarah Nwosu Operations Manager – Harbour Bistro, Whitstable

"Running a hotel kitchen means equipment reliability is not optional. We have been working with Lunqentro for three years — they cover our planned maintenance schedule and respond to any reactive call-outs. I appreciate that they are honest about what needs fixing now versus what can wait. They do not oversell services we do not need."

Martin Fellowes General Manager – Langham Park Hotel, Kent

Our People

Meet the Team

Lunqentro is a small, focused team. We do not subcontract our technical work — the people listed here are the people who will actually come to your site.

Robert Caldwell

Senior Technician

Robert has 18 years of experience servicing commercial kitchen equipment. He leads on complex fault diagnostics and gas-related repair work. City & Guilds qualified.

Daniel Osei

Field Engineer

Daniel handles a wide range of reactive repair calls and preventive maintenance visits. Particularly experienced in refrigeration systems and dishwasher diagnostics.

Claire Benton

Service Coordinator

Claire manages scheduling, client communication, and service documentation. She is typically the first point of contact and ensures visits are well-prepared before engineers attend.

Marcus Webb

Diagnostics Specialist

Marcus focuses on intermittent and difficult-to-diagnose faults. With a background in electrical engineering, he handles the more technically involved cases and software-based error diagnostics.

Common Questions

Frequently Asked Questions

Response times vary depending on location, current workload, and the nature of the fault. For urgent breakdowns, we aim to attend within 24–48 hours in our primary coverage area. Routine service visits are typically scheduled within 3–5 working days. Please call us directly for time-sensitive situations.

Our engineers carry a selection of commonly needed components, particularly for frequent faults on popular equipment brands. For less common parts, we will source them as quickly as possible — usually within 1–3 working days. We always confirm parts availability and costs before beginning repair work.

Yes. Any work on gas-connected appliances is carried out by or under the supervision of Gas Safe registered engineers. We can provide registration details on request. Working on commercial gas appliances without the correct registration is illegal in the UK, and we take this responsibility seriously.

We cover a wide range of commercial kitchen equipment including ovens, ranges, combi-ovens, fryers, grills, commercial refrigeration units, walk-in cold rooms, freezers, dishwashers, glasswashers, and more. If you are unsure whether we cover a particular item, please contact us and we will advise honestly.

Yes. We offer structured preventive maintenance arrangements that can be tailored to the size and needs of your kitchen. These typically include scheduled inspection visits, cleaning of key components, calibration checks, and priority response for any reactive faults. Contact us to discuss an arrangement that fits your operation.

Yes. A service report is provided following every visit, detailing the fault found, work carried out, parts used, and any recommendations. This documentation is useful for compliance audits, insurance purposes, and general maintenance records.

We charge for the engineer's time, which includes the on-site assessment and diagnostics. We will provide a clear quote before any repair work begins — you are under no obligation to proceed with the repair if the cost is not suitable. Call us to discuss rates applicable to your location and situation.

Keeping Commercial
Kitchens Running Reliably