Last updated: November 2025
These Terms and Conditions govern the provision of commercial kitchen equipment repair and maintenance services by Lunqentro ("we", "us", "our"), based at 7 Quarry Cottages, Sevenoaks TN13 2JB, United Kingdom. By requesting or accepting services from Lunqentro, you ("the client") agree to be bound by these terms.
Lunqentro provides commercial kitchen equipment repair, servicing, and preventive maintenance. We operate primarily in the South East of England and may service other areas by prior arrangement. All services are provided by or under the supervision of appropriately qualified and registered technicians.
We will use reasonable skill and care in carrying out all work. We do not guarantee specific outcomes where the fault is complex, where multiple underlying causes exist, or where equipment is at or near end of life. We will communicate clearly and honestly about what we find and what we recommend.
Any quotation or estimate provided is based on information available at the time. Where additional faults or complications are discovered during a visit, we will advise you before proceeding with additional work. We will not carry out work beyond the agreed scope without your authorisation.
Call-out charges cover the technician's time in attending and performing an initial assessment. These charges apply whether or not repair work subsequently takes place, unless otherwise agreed in writing.
Where replacement parts are required, we will source components that meet or match the original specification. In some cases, original manufacturer parts may not be available and suitable equivalent parts will be discussed with you before fitting. We do not mark up parts unreasonably and aim to be transparent about parts costs.
The client is responsible for ensuring safe and reasonable access to equipment for our engineers. Where access is not possible at a scheduled appointment without adequate notice being given, a charge may apply. Our engineers will not work in conditions they consider unsafe and reserve the right to decline or halt work if safety concerns arise.
We stand behind our repair work. Where a repair fails within 30 days of completion due to our workmanship or a part we supplied, we will return to investigate and, if the failure is attributable to our work, rectify it at no additional charge. This warranty does not apply to pre-existing conditions, new faults unrelated to the repair carried out, or damage caused by misuse or external factors after our visit.
Our liability for any claim arising from our services is limited to the value of the service provided. We are not liable for consequential losses, including loss of revenue, food spoilage, or business interruption, except where required by law. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
Payment terms are as agreed at the time of booking. For one-off repair visits, payment is typically due on completion of the visit unless otherwise agreed. For maintenance contract clients, invoicing is as set out in the relevant maintenance agreement. We reserve the right to charge interest on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
We ask for reasonable notice if you need to cancel or reschedule a booked appointment. Cancellations made with less than 24 hours' notice may be subject to a charge to cover the engineer's time and travel that has been committed. We will similarly give you as much notice as possible if we need to reschedule for any reason.
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these terms from time to time. The version in effect at the time a service is agreed will apply to that service. Current terms are always available on this page.
For any queries regarding these terms, please contact us at [email protected] or +44 079 8971 5239.