Last updated: November 2025
This privacy policy applies to Lunqentro, a commercial kitchen equipment repair and servicing company based at 7 Quarry Cottages, Sevenoaks TN13 2JB, United Kingdom. Our website is https://lunqentro.org. You can contact us at [email protected] or +44 079 8971 5239.
We are committed to protecting your personal information and being transparent about how we use it. This policy explains what data we collect, why we collect it, and how it is handled.
When you complete our contact form, we collect your name, email address, phone number (if provided), and the contents of your message. This information is used solely to respond to your enquiry and arrange service visits if applicable.
When we carry out work on your premises, we may collect your business name, address, contact details, and relevant details about the equipment we are servicing. This information is held for service record purposes and to fulfil our contractual obligations.
Our website may collect limited technical data through server logs, including your IP address, browser type, and pages visited. This data is used for website security and performance purposes only and is not used for marketing or profiling.
We process your personal data on the following legal bases under the UK General Data Protection Regulation (UK GDPR):
Your personal information is used to: respond to enquiries; arrange and carry out service visits; issue invoices and maintain financial records; produce service documentation; and comply with our legal and regulatory obligations. We do not use your data for marketing purposes without your explicit consent, and we do not sell your data to third parties under any circumstances.
We do not share your personal data with third parties except where strictly necessary — for example, sharing an address with a field engineer attending a service call. We do not use third-party marketing platforms, advertising networks, or data brokers.
Contact enquiry data is retained for up to 24 months. Service records and financial documentation are retained for a minimum of 6 years in compliance with HMRC requirements. Data that is no longer required for any legitimate purpose is securely deleted.
Under UK GDPR, you have the right to:
To exercise any of these rights, please contact us at [email protected].
Our website uses a minimal number of functional cookies. Please refer to our Cookie Policy for full details.
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption. Personal data is not transmitted insecurely.
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policy of any external site you visit.
We may update this policy from time to time. Significant changes will be noted on this page with an updated date. Continued use of our website following any changes constitutes acceptance of the revised policy.
For any privacy-related queries, please contact us at [email protected] or write to us at 7 Quarry Cottages, Sevenoaks TN13 2JB, United Kingdom.